Digital efficiencies of the modern age with excellent customer service.
We let our customers choose their own pace and a personally assigned adviser is with them every step of the way. Once they are in a position to proceed, we have the benefits of modern technology and efficient processes that work behind the scenes to ensure a seamless journey.
What an easy and straightforward process! George Wotton guided us through every stage with unfailing consideration to our wishes and courtesy. He understood exactly what we were looking for and was able to answer all our questions. He seemed to readily understand that this was a big decision for us to make and most even handedly set out the pros and cons. Once the decision was made the process moved like clockwork. A very professional organisation!
We found the whole equity release easy,and trouble free thanks to our very helpful and efficient specialist Rita Davidson. She made the whole process simple, easy to understand, and used plain English to explain everything. I can highly recommend her services if you are contemplating equity release.
But we believe the whole is even greater if the parts are amazing.
We ensure that our company representatives always reflect our values and ambitions. From our Board of Directors and Senior Management Team, to our nationwide Advice, Accounts and Administration Teams, and our Business Intelligence, Marketing, Design and Development Teams, this stamp of quality is evident throughout Responsible Life. This also runs right through to our Information Team, who handle our customer queries with quality and expertise.
Steve Wilkie is the co-founder and Executive Chairman of Responsible Life. Steve set the business up as he saw a space for financial advisers that looked after their customers, engaged them personally and delivered their desired outcomes quickly and efficiently using the latest technology. As a law graduate and an MSc in business, Steve looks after our regulatory responsibilities and also ensures our culture is one of always putting the customer first.
Noel has over 20 years’ experience in Lifetime Mortgages. Noel’s passion lies in helping customer’s understand what their property wealth could do for them.
Our Operations Director ensures every one of our equity release specialists are of the highest calibre.
In an industry that is showing record-breaking growth, Ian helps us to set the pace of the change. Ian supports us in winning new contracts and ensuring we are consistent in our delivery to customers and partners alike.
John has been with us since 2010 and works endlessly on making sure our products are at the highest standards of design and remain at the cutting edge of digital technology to ensure that the user experience is second to none.
In a rapidly changing world where more people are moving online, Sophie ensures that people are aware of our products and can interact with our educational material, wherever they are. Thousands of customers do this every day.
Paul manages our UK contact centre and works tirelessly to ensure that anyone can find out more about our products over the phone in a relaxed, friendly environment with no pressure or obligation.
Liam ensures that we are always fully compliant when it comes to both regulatory requirements and our own internal processes. For is this not a checking items off a list, rather it’s about doing the right thing by our customers. Liam’s role is to make sure that we do what we say, and that our customers are looked after.
Victoria reviews the advice we give to our clients against a range of quality controls. We pride ourselves on giving the right advice and this review process ensures our customers get a second opinion at no extra cost.
A core part of our business is excellent customer service. Lisa ensures that the Information Team performs to the very highest standard, providing a great experience for every customer.
Contact here: Speak with Lisa
Steve manages a team of face-to-face Lifetime Mortgage advisers around the country, ensuring that they are fully aware of new products available and deliver a positive customer experience. Steve works endlessly with Noel to ensure that our face-to-face advice team is the best in the industry.
Eloise has many years' experience of analysing and presenting data in commercial, market research, public service and 3rd sector organisations. This has included work for the NHS, Nielsen and Age UK.
Whether you are an experienced financial services aficionado or are looking to make the first step, why not see what Responsible Life has to offer your career.
We are one of the largest financial services companies in Devon and a great place to enter the industry.
If you are looking to be part of a fast-growing, exciting company in an industry that has grown by 187% since 2015, then we may be the right fit for you. Sounds like this could be up your street? Contact us today on firstname.lastname@example.org
Responsible Life, one of the UKs leading later life lending specialists, are looking for a File Review Specialist to join our award-winning team based in the stunning Royal William Yard. Our Compliance Review Team provides a vital function to…
We are based in the historic Royal William Yard in Plymouth which has featured in productions ranging from Hornblower to the Antiques Roadshow! Nestled right at the edge of Britain's Ocean City, it's definitely worth paying us a visit.
Our nearest airport is in Exeter, only a 58-minute drive away! You could also fly into Newquay airport, which is 1 hour and 15 minutes away.
Our closest train station is Plymouth, which is only an 8-minute taxi ride from the office! Plymouth Railway Station’s services are managed by Great Western Railway and CrossCountry, so it is convenient to reach from all areas of the country. A train from London Paddington can take as little as 3 hours.
Our Head Office is easily accessible by car. Once you arrive, Pay & Display parking is available on site for as little as £2 for 2 hours. There is also free parking 5 minutes away, but availability is limited.