Head Office Coordinator


Responsible Life, an international financial services firm, based in the heart of Royal William Yard, Plymouth are currently recruiting for the role of Information Centre Co-ordinator to join their award winning team.

The position represents a great opportunity to join a fast paced company who have been growing year on year within an industry which is experiencing accelerated growth. The role of the Information Centre Co-ordinator is to handle effectively online equity release web enquiries and in-bound calls through to our team.


Key Responsibilities include:

  • Identifying and assessing customers’ needs
  • Building rapport and trust with the customer through open and interactive communication
  • Answer customer questions, provide factual information on the product and address any misconceptions
  • Qualify the customer and their property against the lending criteria
  • Manage advisers diaries and co-ordinate appointments for interested enquirers

You will be working as part of a team of co-ordinators in modern, comfortable offices and have everything you need to do your role effectively. We are are looking for people who can display the following qualifications and characteristics:


Qualifications & Characteristics:

  • Must have excellent interpersonal skills
  • Experience in a similar environment
  • Willing to learn fast
  • Strong numerical and literacy ability
  • Excellent IT skills
  • Attention to detail
  • Excellent listening skills
  • Good telephone manner
  • Ability to work on own and as part of a wider team
  • Ability to multitask
  • Able to show empathy towards customers


The successful candidate can expect to earn a competitive basic salary and with the training and development we provide you will able to take advantage of a very generous commission scheme. After a year we would be expecting total earnings to be in excess of £22,000 with the majority of people earning in excess of this. Which is very competitive for what is a non-sales role. There is NO cold calling in this position and all the customers we speak to have expressed an interest in hearing from us.


Benefits Include:

  • Competitive salary and bonus scheme
  • On-site training and development
  • Career enhancement opportunities (We have ICC’s studying to become Financial Advisers)
  • NEST Pension Scheme
  • Modern, well equipped offices
  • Easily accessible by public transport.with free parking options available within five minutes walk of the office. (Please note, we do not have our own parking).


This is a full time, permanent position with a two week shift pattern as follows:


Week 1:

Mon: 09.00 – 20.00

Tues: 11.00 – 20.00

Wed: 12.00 – 20.00

Thurs: 12.00 – 20.00


Week 2:

Mon: 09.00 – 20.00

Tues: 11.00 – 20.00

Wed: 12.00 – 20.00

Thurs:12.00 – 20.00

Fri: 14.00 – 20.00

Sat: 11.00 – 17.00



If you feel you have the required skills and experience and interested in moving your career it would be great to receive your application.

To apply please send your CV to charlotte.major@responsiblelife.co.uk